Privacy Policy

Who are we ?

The address of our site is: https://veegreen.fr .

Comments

When you leave a comment on our site, the data entered in the comment form, but also your IP address and the user agent of your browser are collected to help us detect unwanted comments.

An anonymized string created from your email address (also called a hash) may be sent to the Gravatar service to check whether you are using it. The confidentiality clauses of the Gravatar service are available here: https://automattic.com/privacy/ . After validation of your comment, your profile photo will be publicly visible next to your comment.

Media

If you upload images to the Site, we advise you to avoid uploading images that contain EXIF ​​GPS coordinate data. People visiting your site can download and extract location data from these images.

Cookies

If you leave a comment on our site, you may be asked to save your name, email address and website in cookies. This is only for your convenience so that you do not have to fill in this information if you leave another comment later. These cookies expire after one year.

If you go to the login page, a temporary cookie will be created to determine whether your browser accepts cookies. It does not contain personal data and will be deleted automatically when you close your browser.

When you log in, we will set a number of cookies to save your login information and screen preferences. The lifespan of a connection cookie is two days, that of a screen option cookie is one year. If you check “Remember me”, your login cookie will be retained for two weeks. If you log out of your account, the login cookie will be deleted.

By editing or publishing a post, an additional cookie will be stored in your browser. This cookie does not include any personal data. It simply shows the ID of the post you just edited. It expires after one day.

Content embedded from other sites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Content embedded from other sites behaves the same as if the visitor went to that other site.

These websites could collect data about you, use cookies, embed third-party tracking tools, track your interactions with this embedded content if you have an account connected to their website.

Audience statistics and measurements

“This site uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The data generated by cookies concerning your use of the site (including your IP address) will be transmitted and stored by Google on servers located in the United States. Google will use this information for the purpose of evaluating your use of the site, compiling reports on site activity for its publisher and providing other services relating to site activity and use of the site. 'Internet. Google may communicate this data to third parties in the event of a legal obligation or when these third parties process this data on behalf of Google, including in particular the publisher of this site. Google will not combine your IP address with any other data held by Google. You can deactivate the use of cookies by selecting the appropriate settings on your browser. However, such deactivation may prevent the use of certain features of this site. By using this website, you expressly consent to the processing of your personal data by Google under the conditions and for the purposes described above. »

Veeegreen uses the Facebook pixel . This technology allows Facebook to identify, among Veegreen visitors, those who have a Facebook account. This strategy is used for marketing purposes, in order to possibly offer targeted advertisements on users' Facebook pages.

SMS marketing campaign

We value your privacy and the information you agree to share as part of our SMS marketing service. We use this information to send you SMS notifications (for your order, including abandoned payment reminders), SMS marketing offers, and transactional texts, including feedback requests from us.

Our website uses cookies to keep track of the items you have put in your basket, including when you have abandoned your order. This information is used to determine when to send cart reminder messages via SMS.

By accepting Veegreen text marketing at checkout and initiating a purchase or subscribing through our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned order reminders), text marketing offers and transactional texts, including feedback requests from us, even if your mobile phone number is listed on a state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you would like to stop receiving text marketing messages and notifications, reply STOP to any mobile message sent from us or use the unsubscribe link we have provided to you in any of our messages. You understand and agree that alternative methods of opting out, such as using other words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for any fees and charges associated with text messaging imposed by your wireless service provider. Message and data rates may apply.

If you have any questions, text HELP to the number that sent you the messages. You can also contact us at https://veegreen.fr/pages/contact for further information.

We have the right to change any telephone number or short code that we use to operate the Service at any time. You will be informed. You agree that messages you send to a phone number or short code that we have changed, including requests to STOP or HELP, may not be received and that we will not be required to honor the requests made in these messages.

To the extent permitted by applicable law, you agree that we are not responsible for missed, delayed or misdirected delivery of any information sent through the Service, for any errors in such information, and/or for any action that you may or may not take action based on the information or service.

Your right to privacy is important to us. You can consult our privacy policy  https://veegreen.fr/pages/politique-de-confidentialite to find out how we collect and use your personal information.

Storage times for your data

If you leave a comment, the comment and its metadata are retained indefinitely. This allows subsequent comments to be automatically recognized and approved instead of leaving them in the moderation queue.

For accounts that register on our site (if applicable), we also store the personal data indicated in their profile. All accounts can view, edit or delete their personal information at any time (except their username). Site managers can also view and modify this information.

The rights you have over your data

If you have an account or have left comments on the site, you can request to receive a file containing all the personal data we have about you, including that you have provided to us. You can also request the deletion of personal data concerning you. This does not take into account data stored for administrative, legal or security purposes.

TRANSMISSION OF YOUR PERSONAL DATA

Visitor comments may be checked using an automated spam comment detection service.

CONTACT INFORMATION

You can make your request by sending a message in the contact tab

ADDITIONAL INFORMATION

How we protect your data

Secure payment: Veegreen uses the services of Visa, Mastercard Paypal to secure payments. These two companies are among the world leaders in this field, and offer all the guarantees of consumer protection.

Your personal data is kept confidential and is neither transferred nor sold to third parties.

Automated marketing and/or profiling operations carried out using personal data

Your email is collected to send you our new articles, new videos and our commercial offers, in strict compliance with European regulations on data collection. Your data will never be sold to third parties. Your data can be classified according to your clicks made in the emails in order to provide appropriate content in subsequent emails. In all emails you will find an unsubscribe link, your data will then be deleted. This does not take into account data stored for administrative, legal or security purposes.

1. Who is responsible for processing personal data?

The data controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing.

The person responsible for processing personal data transmitted in the context of browsing the site, creating a customer account or completing an order is:

Mr Benoît PETIT
Company COPE INTERNATIONAL
3 dead end Jules Romains

43200

Yssingeaux
RCS: Le Puy B 892 126 905

2. What personal data is collected and by what means?

Cope International, as data controller, may process all or part of the following data:

• Name (and birth name)
• First name
• Date of birth
• Phone number
• E-mail address
• Address
• Username and password
• Information relating to purchases, orders and warranty implementation
• Electronic identification and geolocation data available on or from your computer (such as “cookies” or “IP addresses”)
• Activity data on the Veegreen.fr site (types of pages visited, dates of visits, or even actions carried out on the site such as placing an item in the basket)

We collect and use your personal information in order to process your requests for information, your orders, and to offer you quality service and to simplify your access to our products and services. We strictly never trade in personal data collected on our Site.

Cope International may collect data when:

• you are browsing our website
• you register on our website
• you subscribe to our newsletter and our commercial communications
• you place an order on our website
• you participate in one of our competitions, whether on our site or on a partner site
• you post content on one of our social media or agree to our re-use of content you have posted

3. Why is this data collected?

The collection of your personal data is necessary for Cope International in order to:

• Allow you to create and access a personal space on the veegreen.fr website
• Answer your questions regarding the processing of your orders, or the actions you have performed on our Site
• Taking into account and carrying out the commercial relationship: processing and monitoring your order, your delivery, your invoicing, after-sales service and carrying out satisfaction surveys
• Manage unpaid debts and disputes
• Fight against fraud
• Adapt the presentation of our site to your device (mobile, computer or tablet)

Subject to your consent, this data also allows us to:

• Send you targeted or untargeted commercial communications
• Be able to personalize offers/products that might interest you based on your purchase history
• Be able to produce commercial statistics or performance measurements of deployed communications
• Be able to carry out analyzes and marketing tools
• Manage competitions, surveys, etc. in which you participate
• Upload comments and content posted on social networks

4. Will you receive commercial solicitations?

VEEGREEN will systematically ask for your explicit consent before sending you commercial communications.

VEEGREEN may nevertheless send you information messages if you have created a customer account on the online store without giving explicit consent to receive commercial communications. These information messages are of a non-commercial nature only, and are intended to provide you with practical and useful information concerning an order validated or in the process of being validated (order validated, package tracking link, failed payment, receipt of a package return, refund, etc.).

Without your consent, no communication or solicitation of a commercial nature will be sent to you by VEEGREEN. You can end your consent at any time, from your personal account on veegreen.fr or from commercial communications sent to you by e-mail or SMS.

5. Is your data shared with other companies?

VEEGREEN considers the protection of the personal data of its customers and prospects as an absolute priority, and undertakes to never sell your personal data for commercial purposes. Your personal data therefore remains the exclusive use of VEEGREEN, with the sole aim of offering you a service that is always better suited to your expectations.

It should be noted, however, that your personal data may be shared with VEEGREEN subcontractors in particular in order to:

• Carry out advertising campaigns
• Improve knowledge of our customers from a statistical and marketing point of view
• Carry out satisfaction surveys
• Improve navigation on our Site (if you accept the use of cookies)
• Invite you to events and competitions that VEEGREEN organizes in partnership with other brands.

6. How long will your personal data be kept?

VEEGREEN ensures that it keeps the personal data of its prospects and customers for a period necessary for the purposes of the processing carried out or for a legally fixed period.

Cookies are kept for a maximum period of thirteen (13) months.

In order to determine the appropriate retention periods, VEEGREEN makes a distinction between prospects and customers.

The personal data of prospects is kept for a period of three (3) years from the last positive and explicit contact from the prospect.

Customers' personal data is kept as long as it is necessary for the purpose pursued. They are deleted as soon as the customer exercises his right to deletion and forgetting.

Contractual data is kept and archived for the duration necessary for contractual obligations (guarantee, compliance, etc.) as well as legal, accounting and tax obligations and/or during the applicable limitation periods.

If you have consented to receiving commercial prospecting, we keep your personal data until you unsubscribe or until you ask us to delete it.

Any person will also be able to define guidelines relating to the management of their personal data and their conservation, deletion and communication after their death. In the absence of precise instructions transmitted during his or her lifetime by the deceased person, the heirs will only be able to exercise the rights of deletion and forgetting.

7. How can you exercise your rights?

What are your rights ?

In accordance with the regulations in force regarding the protection of personal data, you can:

• Access all personal data concerning you collected by VEEGREEN,
• Rectify, update your personal data, if it is inaccurate, incomplete or out of date
• Request portability of your personal data,
• Oppose the processing of your personal data,
• Request deletion of your personal data. This is not an absolute right, insofar as we may be obliged to keep certain of your personal data for legal, legitimate or contractual reasons (guarantee in particular),
• Request a limitation of the processing we carry out with your personal data.

How to exercise your rights?

You can exercise your rights as described above at any time by sending your request to our customer service by e-mail to contact@veegreen.fr or by post to:

COPE INTERNATIONAL – Customer service

3 dead end Jules Romains

43200 Yssingeaux (France)

We may need to verify your identity before processing your request.
A confirmation will be sent to you within a maximum of two months from the date of receipt of your request.

An unsubscribe link also appears on each email or text message sent by VEEGREEN.

8. How do we secure your personal data?

VEEGREEN is committed, by taking all possible precautions, to protecting the security of your personal information.

Security of your navigation on our website

VEEGREEN implements the necessary means to ensure the security of the data collected on the veegreen.fr site.

We ensure the security of the data transmitted by you using state-of-the-art physical, electronic and administrative procedures, regularly updated. On all web pages on our Site that require the entry of personal information, we use standard Secure Sockets Layer (SSL) encryption, which is the most advanced technology available today.

The creation of a customer account can only be done by entering a username and password that are personal to you. VEEGREEN reminds you that it is your responsibility to protect your account password, and not to communicate it to anyone. VEEGREEN will never ask you for your username, password or banking details, whether by sending an e-mail or through a telephone call.

Security of online payments on the veegreen.fr website

VEEGREEN attaches the greatest importance to the security of payments on its Site and uses the most advanced IT protection technologies. For more details, see the “Secure Payments” page.

9. Special provisions relating to online consumer reviews.

All consumer reviews published on the veegreen.fr website are real, verified and comply with the directives of decree 2017-1436 of September 29, 2017:

Procedure for controlling and moderating consumer reviews:

• Each review written by a consumer of the veegreen.fr store is submitted to our moderation team before being published.
• To be published, a review must concern the characteristics of the product with which it is associated, and possibly an assessment of the different stages of order processing (quality of the website, delivery, after-sales service, etc.). Each review must include a rating between 1 and 5, symbolized by stars (1 = bad; 2 = disappointing; 3 = average; 4 = good; 5 = excellent), and possibly a comment written by the consumer in order to argue the rating he gave to the product.
• Only consumers who have purchased at least 1 item from the coeegreen.fr store can write a review and give a rating, for items ordered and delivered only.
• Reviews written by consumers must under no circumstances contain insulting or outrageous remarks against veegreen.fr or the products or brands on sale on the online store, or any legal or natural person.
• Reviews written by consumers must in no case mention products or brands other than those offered on the veegreen.fr online store, nor any family names whatsoever.
• All consumer reviews complying with these rules will be published without modification other than possible spelling or grammatical corrections, even if the consumer expresses a disappointing purchasing experience .
• In accordance with the directives of Decree 2017-1436 on online consumer reviews, VEEGREEN cannot modify or delete the rating (symbolized by stars) given by a consumer to a product. Only the review comment can be moderated and/or modified.
• In the event that a review written by a consumer cannot be published as is for one of the reasons mentioned above, the veegreen.fr team will send an e-mail to the consumer, to the e-mail address - email communicated during the purchase on the online store, in order to explain to them why their opinion cannot be published. The consumer will then have the possibility to modify their opinion, which will then be published if it complies with the rules explained above.

Each review written by a consumer then published by the veegreen.fr team will be viewable on the online store with information on the buyer's first name and city, the date on which the review was published, and the product or the consumption experience concerned.

Each consumer who has submitted a review which has been published on the veegreen.fr online store may at any time request to modify or delete it. To do this, simply send us a request by mail or send us an e-mail to contact@veegreen.fr mentioning the date of publication of the notice as well as the references of the product and order concerned. In the event of a request to modify the content of the review, the moderation rules set out above will apply again. In the event of a request to delete the notice, this will be accepted unconditionally and implemented within a maximum of 30 working days.

The maximum period for publication and retention of a notice is 10 years.

10. Opposition list  to “Bloctel” telephone canvassing

Do not hesitate to contact us for any questions relating to consumer reviews on the veegreen.fr online store